Manage and develop a portfolio of travel retail customers
Define and implement customer-specific commercial strategies aligned with regional and brand objectives
Set and deliver sales targets by customer, brand, and product category
Negotiate commercial agreements, assortments, and promotional plans
Act as the main commercial point of contact for assigned accounts
Business Development
Drive sustainable business growth through distribution expansion and productivity improvement
Identify and onboard new customers within the travel retail channel
Monitor market trends and competitive landscape to identify opportunities
Relationship Management
Build and maintain strong, long-term partnerships with key stakeholders
Conduct regular client and market visits to ensure strong market presence
Ensure a deep understanding of customer needs and retail environments
Maintain a high level of customer satisfaction and service quality
Performance Monitoring & Reporting
Monitor sell-in, sell-out, stock levels, and key performance indicators
Analyze performance trends and implement corrective actions when needed
Provide accurate sales forecasts to support supply and production planning
Deliver regular sales reports, performance analysis, and market insights internally
Marketing & Retail Execution
Collaborate with Marketing teams to define and implement customer-specific activation plans
Ensure optimal return on marketing investments
Oversee product launches and monitor their performance
Product & Brand Management
Manage a portfolio including fashion watches, jewellery, and Swiss watch brands
Deliver product presentations and lead seasonal launches (twice per year)
Monitor new product performance and recommend optimization actions
Conduct training sessions for retail staff (products, brands, selling techniques)
Act as a brand ambassador, ensuring strong brand visibility and engagement
Cross-functional Collaboration
Work closely with Marketing, Supply Chain, Finance, and Brand teams
Ensure alignment between commercial strategy and operational execution
Coordinate internally to ensure product availability and smooth execution
Requirements
Education & Experience
Bachelor's degree in business administration, Marketing, or related field
Minimum 6 years of experience in sales or key account management
Strong experience in watches, jewellery, luxury, or related industries
Proven track record of achieving sales targets and managing retail customers
Experience in travel retail or international retail is a strong advantage
Skills & Competencies
Proficient in MS Office (Excel, PowerPoint)
Knowledge of SAP is a plus
Fluent in English (mandatory)
French is a strong plus; additional languages are an advantage
Strong commercial acumen and negotiation skills
Results-oriented with a data-driven mindset
Excellent analytical and problem-solving skills
Strong project management capabilities
Excellent interpersonal and communication skills
Ability to manage multiple priorities in a fast-paced environment
Team player with strong cross-functional collaboration skills
Proactive, hands-on, and solution-oriented mindset
High level of ownership, autonomy, and accountability
Ability to work under pressure and manage complexity
Willingness to travel regularly
Strong motivation to grow within an international environment
Benefits
A dynamic, respectful, and international environmentA supportive and positive teamFlexible working hoursHybrid working (2 days home office per week)Health insurance contributionAttractive employee discountsLong Service AwardsCompetitive pension planCentral location, close to the train stationIf this position motivaHealth insuranceFlexible scheduleEquity / stock options
Additional Information
MGI Luxury Group, located in Bienne, Switzerland, is an international and innovative company of Movado Group, Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado, Concord, Ebel, Olivia Burton, MVMT, Hugo Boss, Coach, Lacoste, Tommy Hilfiger, and Calvin Klein brands. Our products are recognized for their competitive edge in the luxury/fashion market. The working environment of Movado Group, Inc. is entrepreneurial, people-oriented, dynamic, and fast-growing.
To reinforce our Travel Retail team, based in Bienne, we are looking for a:
Key Account Manager, Travel Retail (100%)
JOB PURPOSE
As Key Account Manager - Travel Retail, you are responsible for driving sales growth and profitability across a defined portfolio of customers within airport retail, airlines (inflight), and cruise channels .
You own the full commercial relationship with your accounts, from strategy definition to execution, ensuring the achievement of quarterly and annual sales targets.
Through strong commercial leadership, performance monitoring, and cross-functional collaboration, you play a key role in the sustainable development of the Travel Retail business.
Movadogroup · Bienne, Switzerland