Learning and Development Manager

About the role

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. The Learning & Development Manager plays a pivotal role in designing, delivering, and expanding impactful learning experiences across CAA. This role will help lead the facilitation and growth of the signature Agent Trainee cohort experience and other mid-career programs and initiatives, partner closely with Departments and across CoEs to consult on and implement tailored learning solutions, and collaborate with Learning team / leaders to build development programs and initiatives for senior leaders. The ideal candidate is a dynamic learning professional with strong facilitation skills, business partnership experience, and a passion for leadership development. Cohort Experience Delivery and Expansion Facilitate segments of CAA's signature Agent Trainee cohort experience, ensuring high engagement and impactful learning outcomes. Partner with the program leader to broaden the program's reach into other business areas, adapting content and approach to further scale across the organization. Design and pilot similar cohort-based learning experience and other development initiatives tailored to different functions. Business Division Learning Partner Serve as the L&D partner for assigned business divisions, assessing learning needs and team effectiveness challenges. Develop and implement customized learning interventions, including team workshops, training sessions, digital learning solutions, coaching, mentoring, or other. Manage relationships with external vendors to deliver, or facilitate delivery of internal content. Evaluate program effectiveness through feedback, data analysis, and business impact metrics; provide regular updates and recommendations to division leadership. Help curate and develop a library of high quality and impactful team effectiveness and learning offerings that can be facilitated internally, and prepare other team members to facilitate. Leadership Development Further refine and manage the Exec Coaching program - defining use cases for coaching, internal process, key executive coaching partners, measurement and analytics, and manage process in partnership with HRBPs. Collaborate with Learning team / leaders to design and launch innovative new leadership programs targeting senior leaders across CAA. Contribute to continuous improvement efforts by gathering participant feedback and benchmarking best practices. Learning Operations and Program Management