Sr. Business Protection Specialist

About the role

The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Sr. Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will play a key role in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings.

Responsibilities