Orders & Demand Consultant

Responsibilities

• Provide support for orders and invoicing process/system questions and work with business partners and IT as needed to provide solutions.
• Provide business support for projects from Blueprinting through Go Live including planning, testing, systems setup, and working with business partners and IT to ensure success.
• Identify opportunities for continuous improvement in solution delivery and work processes using modern digital technology and leveraging lean thinking. This includes learning and training users on new digital platforms and tools.
• Deliver superior Customer Support of all machine order management systems.
• Lead change management activities, including training, documentation, process flows, and defining roles and responsibilities.
• What you will have:
• Customer Focus:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Strong business acumen.
• Excellent planning and organizational skills
• Working knowledge of CMOPS/SAP ordering systems and order management processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems)
• Recognizes basic IT needs from the business users perspective.
• Problem Solving:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Explains the key concepts, techniques and steps involved in the advanced business analysis processes.
• Decision Making and Critical Thinking:
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ides, players, stakeholders, and processes.
• -

Benefits

Additional Information

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME! Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important: - Don't forget to include a resumé in English in your profile in Workday. - Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. Job Summary: When you join team Caterpillar as a Order and Demand Consultant you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as SAP. The position will work closely with business partners in Information Technology, tax, accounting, order management, transportation, manufacturing facilities, Product Distribution Center, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as we advance the order transformation journey. The candidate is expected to optimize current processes with modern digital tools.

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