International Service & Technical Support Center Lead

About the role

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses. What the Role Entails Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure. Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers. Manage the technical service support team for overseas customer support, focusing on key accounts. Develop and maintain an independent overseas SRE system, ensuring strict segregation. Establish and manage professional service teams for customer migration and cloud architecture improvement. Develop migration tools, solutions, and frameworks for Tencent Cloud. Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities. Who We Look For Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 10+ years of experience in Cloud-related R&D, SRE, infrastructure, and service support. Proven leadership in managing global technology support teams. In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers. Excellent communication skills in both English and Chinese Mandarin, with the ability to manage relationships with key accounts and stakeholders. Strong problem-solving skills and a strategic mindset. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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