Customer Excellence Representative with German

About the role

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an experienced and highly motivated Customer Excellence Representative to join our team. In this role, you will be responsible to provide timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. What You'll Bring (Skills & Qualifications) Language Skills: Proficiency in both German and English (B2/C1 level). Technical Skills: Strong knowledge of Microsoft Office (Excel), CRM (Salesforce). Basic knowledge regarding administrative processes (orders, archiving, document destruction, logistics). Problem-Solving: Capability to analyze complex problems and identify optimal solutions. Attention to Detail: High level of rigor and precision in all tasks. Job Description What You'll Do (Responsibilities) Manage end-to-end customer inquiries and service requests across multiple channels (Salesforce, email, phone, and chat). Acts as a vital link between the customer and internal teams (Operations, Logistics, Billing, IT) to ensure accurate processing of service orders-such as document retrieval, destruction, and archiving-while maintaining strict SLA compliance. What We Offer (Benefits) Competitive compensation and benefits aligned with the experience. Opportunities for continuous learning and professional growth. Call to Action: If you are a motivated, customer-focused individual ready to deliver world-class service, apply today to join the Iron Mountain team! Category: Customer Support