We are looking for a Sr Director of Product to lead Product Management for our Personal Loans experience. This leader will define product vision, guide a high-performing product organization, and deliver meaningful customer and business outcomes.
Success in this role is measured by impact. You will ensure teams focus on the highest-value problems, validate solutions through strong discovery and learning practices, and deliver improvements that measurably advance customer experience and business performance.
You and your team will own how Personal Loans experiences are envisioned, built, measured, and continuously improved, partnering closely with Engineering, Design, and senior business leaders within a regulated financial environment.
Responsibilities
Product Vision & Strategy
Translate business objectives and customer needs into a clear product vision and outcome-oriented roadmap
Ensure product investments are guided by expected impact, success metrics, and explicit tradeoffs
Serve as a strategic thought partner to senior lending leadership, jointly owning priorities, strategy, and outcomes
Product Discovery & Outcome Ownership
Lead teams to identify high-impact problems and validate solutions through research, experimentation, and data
Hold teams accountable for defining success upfront and iterating based on real-world results
Foster a culture where evidence and learning guide decisions, including stopping or changing work that is not delivering impact
Execution with Accountability
Ensure product initiatives drive measurable improvements in customer experience, growth, efficiency, and product health
Partner with Engineering, Research, and Design to balance speed, quality, scalability, and sustainability
Use quantitative and qualitative insights to inform prioritization and continuous improvement
People & Organizational Leadership
Lead, coach, hire, and develop a product organization focused on Personal Lending
Build a strong leadership bench and a culture of accountability, ownership, and continuous improvement
Cross-Functional Leadership
Serve as the Product Management leader for LendingClub's Personal Loans domain
Influence platform, technology, and operational priorities to support product strategy
Communicate product vision, priorities, progress, and outcomes clearly to senior and executive stakeholders
Build strong partnerships across Product, Engineering, Design, Risk, Operations, Marketing, and other teams
How Success Is Measured
Consistent delivery of measurable improvements in agreed-upon customer and business outcomes
Clear connection between business strategy and product investment decisions
Strong product discovery practices that lead to better decisions and higher-impact solutions
High-performing product teams with clear ownership and accountability
Trusted partnership with engineering and business leadership
About You
12+ years of product management experience, including 8+ years in people management, with a track record of owning customer and business outcomes
3+ years of product management experience in consumer lending (unsecured personal lending, credit cards, student loans, or similar credit products)
Direct experience operating in a regulated lending environment, including fair lending requirements and consumer credit regulations
Experience partnering with credit risk, underwriting, or pricing teams on product decisions
Strong product judgment and comfort operating in complex, highly regulated environments
Proven ability to partner effectively with senior business and executive leaders on strategy, prioritization, and delivery
Demonstrated success leading, coaching, and developing high-performing product teams
Ability to balance customer experience, business objectives, technical constraints, and risk considerations
Comfortable making decisions amid ambiguity and incomplete information, using data, research, and learning to guide direction
Exceptional communication and stakeholder management skills, with the ability to influence across functions and levels with clarity and credibility
Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize
Benefits
Health insuranceVision insurance
Additional Information
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
Lendingclub · San Francisco, CA