Senior Account Director ( Social )

About the role

Senior Account Director - Social Focused Client Partnerships Team We are keen to hear from ambitious Account Directors ready to step up in their career. Social experience is essential. We're VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time - PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region. The PITCH. We're looking for an experienced Senior Account Director with experience leading a multi market client, a keen understanding and love of social media and exceptional client services skills to drive growth and integration across our core markets whilst running one of the agency's most exciting and integrated accounts. You must LOVE all things social, especially the every changing environment it brings, already on multiple platforms and be passionate about the role social can play in building brands and connecting to audiences in an authentic way. This isn't a role for people who like to take 6 months to develop one piece of creative. This is an always on role that moves daily and will put you at the epicenter of culture. Our teams are lean, and you will need to dip down to support the team when needed, but at the same time be able to delegate, making sure the day to day is being run smoothly and efficiently in order to deliver insights-driven work on a daily basis. You will be passionate about the work you do, about the agency you represent and in doing so will be at the forefront of strengthening client & partner agency relationships both here in the UK, across Europe and all Vayner Global offices. Here's where you come in... Deliver best-in-class client services and social media expertise across EMEA - setting the ways of working and driving how the team innovate and operate, as we grow into new markets, establishing and strengthening the role the brands you will lead, can play in people's lives. You will build valuable long term client relationships working with senior clients who understand the broader strategic opportunities of an audience lead, digital first approach and the role it can play in driving business results. Act as the escalation point for your day to day clients for any issues within your teams, taking a problem-solving attitude and approach. You will focus on the strategic direction of the accounts and drive innovation & creative craft as well as the Vayner way through everything you do. Help drive regular agency reviews with the client, ensuring that they effectively illustrate the agency's capabilities and successes in meeting client's goals. The brand guardian - knowing what keeps your clients awake, knowing their competitors and keeping your teams up to speed on the latest trends and developments in their sectors. Working closely with your strategic leads to make sure we are monitoring the performance of our work, spotting trends and optimising when needed. Assisting in the development of key account plans that identify client needs, highlighting areas for support or new activities internally in order to help drive continued growth and client confidence. Working closely with your SVP, Client Partnerships to inspire, motivate, and mentor your teams and help them to achieve the account objectives. Oversee the execution of projects, working closely with your project directors to ensure the team are clear on the tasks at hand, that things are set up for success, that the finances are understood. Regularly review the WIP and understand the profitability of your account, working closely with your SVP Client Partnerships to manage your account P&L day to day. Spot opportunities for growth beyond what is briefed, looking at where you can cross sell other Vayner services in order to drive incremental revenue and where more senior support is needed working with your SVP to open up these opportunities. Directly line manage or indirectly manage all client service team members within your client portfolios, performing regular feedback loops on them. Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output. Contribute

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