Technical Writer/Trainer

About the role

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Toronto, Ontario, Canada (Hybrid) To prepare Operations and Maintenance (O&M) manuals for company products and deliver technical training courses. This role also involves providing technical support to Customer Service as needed. Acting as a Project Liaison for the team, it includes overseeing multiple projects, managing the O&M training team's cost and schedule, and maintaining daily interfaces with Project Managers, Engineering teams, and Customers. Key Accountabilities: Prepare Operations manuals, Maintenance manuals, and User guides for company products by researching technical documents, interviewing technical resources, and compiling data into clear and easy-to-follow manuals. Prepare various product training materials and presentations. Collate source information from design and development groups and incorporate internal and customer comments. Circulate draft documents for input and review following company quality procedures, detailing changes accordingly. Track manual production progress through draft, review, approval, and submittal cycles. Define training solutions based on Training Needs Analysis (TNA) and Customer requirements while gathering all necessary feedback through liaison with technical contributors. Coordinate with the safety group to ensure warnings and cautions listed in hazard logs are documented in relevant training materials and manuals. Ensure manuals describe safe practices for preventive and corrective maintenance procedures beyond Hazard Log entries. Work collaboratively with training contributors to ensure consistent and complete content. Deliver technical training courses to customers, compiling training guides, aids, and audio/visual course materials. Document operating procedures, troubleshooting strategies, and preventive and corrective maintenance procedures for distributed systems. Design, develop, and deliver courses for instructor-led, virtual, e-learning, and classroom formats. Provide technical support to the Customer Service department and customers as required. Respond to Project Lead requests and manage tasks related to bids and proposals. Track assigned projects, provide regular status reports to Training Manager, and monitor hours/resource allocation to ensure projects are managed effectively. Conduct weekly/bi-weekly meetings with the Training Manager to discuss project deliverables, schedules, and hours management. Key Requirements: 3-5 years of relevant experience in technical writing and delivering technical training programs. Bachelor's degree or equivalent combination of education and experience. Technical training experience with complex systems and solutions. Proven didactic skills, knowledge of teaching methods, and superior professional writing skills. Ability to analyze and interpret hardware/software/system specifications and documentation. Excellent command of written and spoken English, strong communication, and interpersonal skills. Superior customer service and presentation skills. Strong organizational skills with high attention to detail. Ability to assess staff skills and competency levels.