Campus Director's Office & Quality Assurance Officer (BINUS @Semarang)

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. University & Study Program License: - Ensure the completeness of documentation and validity period related to operational license of BINUS @Campus - Conduct license extension process for all study programs - Provide EPSBED report data for related Government / LLDikti - Remain abreast of trends and government regulation in education, particularly those affecting University operation and educational leadership - Maintain relationship with internal and external parties related to education license Accredication Activities: - Conduct and review accreditation process (preparation, self-assessment, data collection, etc) - both national accreditation (BAN) and international accreditation (QS Star, AACSB, ABET, etc) - Monitor and review accreditation period validity for all study programs - Conduct accreditation extension process for all study programs - Maintain relationship with internal and external parties related to accreditation process Monitoring & Evaluation Activities: - Provide report on BINUS @Campus performance according to agreed standards and ensure that it's aligned with assigned strategies - Propose changes for reporting systems in order to streamline procedures, improve productivity, and quality - Provide performance data for strategic and operational planning - Liaise between departments in relation to data collection, storage and performance management - Provide report on monitoring & evaluation activities Business Process and Standard Activities: - Ensure compliance process implementation in BINUS @Campus - Organize customer satisfaction survey and provide result review - Conduct survey process implementation according to agreed timeline - Receive complaints from stakeholders and communicate with related Units for solutions - Conduct reoccurrence complaints analysis and provide report Quality Assurance System: - Implement quality assurance system documents in BINUS @Campus - Communicate with related units in BINUS @Campus to fulfill the requirements of ISO 9000 or more update version - Organize Internal audit activities and management review meeting (schedule, supporting documents and implementation) - Monitor Internal Audit process implementation - Coordinate with other Units and Auditor to execute internal audit - Provide data for audit finding reports to management in BINUS @Campus to fulfill ISO 9000 requirements - Ensure performance data is ready to be used to assess, review and monitor performance across the unit and identify areas for improvement - Follow up internal audit findings and ensure action from related units Management Support Activities: - Provide Report to direct Supervisor - Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) - Perform activities related to Quality Management System - Perform additional tasks related to key responsibilities as required by Direct Supervisor Education Requirement: - Minimum Bachelor Degree Work Exposure/ Experience: - Minimum 2 years of working experience Special Skill: - Business Process - ISO If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!