Handle both inbound onboarding calls and scheduled appointments
Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
AI & Future-Focused Responsibilities
Demonstrate interest in AI tools and automation in customer support/onboarding workflows
Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
Contribute insights to improve AI onboarding agents based on real customer scenarios
Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
Requirements
Proficient English (written and verbal communication)
Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm - 3:00 am)
Preferred
Experience with CRM tools
Microsoft Office proficiency
VoIP experience preferred
Basic networking knowledge
Exposure to or curiosity about AI tools, automation, or prompt-based systems
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
Drives Results : Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Benefits
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.Health - Comprehensive medical coverage, individual limit on exclusions and dental careInsurance - Life, disability, traumatic injuries and critical diseasesWork-Life Balance ⚖️ - PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidaysWellness - Employee Assistance Program and wellness initiativesGrowth - Access to ongoing learning and development opportunities and career advancementAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!#LI-AL1 #LI-R
Additional Information
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva's platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
Nextiva · Ukraine