Information Technology (IT) Support Specialist

About the role

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position is fully onsite, Monday through Friday, at Silvus Technologies' Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 am - 5:30 pm. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems. Respond to IT Help Desk support tickets in a timely manner. Install, configure, and maintain hardware and software. Develop and maintain documentation related to the company's IT infrastructure and support processes. Maintain an up-to-date inventory of all hardware and software assets. Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities. System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals. Travel Requirement - 25% - to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City. Perform other related duties of which the above are representative. REQUIRED QUALIFICATIONS High School Diploma or GED. 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures. Proficient PC skills in a Windows and IOS environment required. Experience with Layer 1 Networking and Cabling. Experience installing/uninstalling and licensing/de-licensing enterprise software. Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint). Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune. Strong interpersonal skills with a positive and enthusiastic attitude. Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff). Must be a U.S. Citizen due to clients under U.S. government contracts. All employment is contingent upon the successful clearance of a background check and drug test. PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES Possession of or in-progress towards a Bachelor's degree in Information Technology, Computer Science, or related field. Prior experience in a fast-paced office environment. Linux and macOS skills are highly desirable. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Office environment. Travel to other office locations. Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field. While performing the duties of this job, the employee is required to do the following: Perform bending and reaching movements to place items on lower and higher shelves. Kneeling or squatting to access lower shelves. Must be