Guest Service Representative - Full Time - 2nd Shift

Requirements

• Preferred 3-5 years of Customer Service experience
• Experience in a hospital, healthcare, or pediatric environment.
• Prior experience with visitor management or access control systems.
• Customer service experience in a fast-paced, public-facing role.
• Bilingual abilities are a plus. Department Specific Job Details:
• Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.

Benefits

Additional Information

Facility: Dayton Children's - Main Campus Department: Telecommunications Schedule: Full time Hours: 40 Job Details: The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children's. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization's core values of compassion, collaboration, innovation, and safety. Required Qualifications - High school diploma or GED required. - Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred. - Excellent interpersonal and communication skills, both verbal and non-verbal. - Ability to interact compassionately and professionally with patients, families, and staff. - Strong problem-solving and conflict-resolution skills. - Ability to follow policies, procedures, and safety protocols consistently. - Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations. - Basic computer skills and ability to learn hospital systems. - Ability to maintain confidentiality and comply with HIPAA regulations. - Reliable attendance and punctuality required. - detailed oriented - Must be able to work assigned shifts, including holidays, or varied hours as required

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