We're looking for a highly experienced M365 Operations Lead / Senior Engineer to act as the technical authority for Microsoft 365 operations across multiple environments. This role sits at the pointy end of platform stability-owning complex escalations, leading major incident response, and ensuring Microsoft 365 services remain reliable, secure, and well supported.
You'll provide deep technical expertise across the M365 stack while uplifting operational maturity through strong documentation, runbooks, automation, and stakeholder communication. This role is ideal for someone who thrives in complex environments, enjoys problem solving at scale, and takes pride in operational excellence.
Responsibilities
Act as the final escalation point for complex Microsoft 365 incidents across Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, and Purview
Lead major incident response, problem management, and root cause analysis for M365 service outages or degradation
Support and manage escalations with external M365 vendors, ensuring accountability and timely resolution
Develop, maintain, and continuously improve runbooks, SOPs, and operational documentation for L2/L3 support teams
Drive operational stability through automation, knowledge sharing, and continuous improvement initiatives
Required Skills and Competencies
Deep hands-on operational experience across the Microsoft 365 platform in complex or enterprise environments
Strong PowerShell automation skills, with exposure to Microsoft Graph, workflow tooling, and ITSM platforms
Excellent communicator who can translate complex technical issues into clear, actionable guidance
Strong operational mindset with a focus on reliability, security, and uplifting team capability
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
Additional Information
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
South Melbourne location
Growing function
Newly created role to make an impact
Acciona · Melbourne, Australia