Omnichannel Systems Administrator

Responsibilities

• Five9 & Omnichannel Platform Ownership
• Configure, maintain, and optimize Five9 call center solutions
• Diagnose and troubleshoot Five9 issues
• Build, test, and deploy enhancements
• Support additional omnichannel applications
• Salesforce & Integration Support
• Work within Salesforce ecosystem
• Troubleshoot integration points between Five9 and Salesforce
• Partner with Salesforce teams
• Technical Analysis & Troubleshooting
• Review logs and root cause analysis
• Perform impact analysis
• Conduct testing across environments
• Business Collaboration & Solutioning
• Work with stakeholders to define requirements
• Recommend enhancements
• Conduct trainings
• Required Skills & Qualifications
• Bachelor's degree in related field
• 1+ year working as a Salesforce Administrator
• Experience with Five9 or similar
• Hands‑on Salesforce troubleshooting exposure
• Understanding of API integrations
• SQL, Python/JavaScript familiarity

Requirements

• Experience configuring Five9
• Exposure to cloud platforms
• Low‑code/no‑code tools
• Agile/Scrum
• About Axos
• Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
• Learn More about working at Axos Business Center
• Pre-Employment Background Check, Medical, and Drug Test:
• All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.
• Equal Employment Opportunity:
• Job Functions and Work Environment:
• While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
• The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

Additional Information

Axos Business Center, Corp About This Job We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at axos? Share your experience