Analyst Technical Support

About the role

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers. We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun. Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose! Education High school diploma or equivalent required Bachelor's degree in a related field preferred Certifications: MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred ITIL/ITSM training and certification preferred Work Experiences 3+ years prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues Experience with current Windows operating systems required Experience with incident management, problem management, and request fulfillment using ServiceNow and/or other enterprise-level ticketing systems