Senior Product Owner cx

Benefits

Additional Information

Hi, I'm Genevieve Moodley , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. About CSG CSG is a global leader in revenue management, customer engagement, and digital monetization. We simplify the complexity of business transformation in the digital age for many of the world's most recognizable brands. Our cloud native SaaS platform, Ascendon, empowers companies, specifically within the Telecoms, Media, and Entertainment sectors, to launch, manage, and monetize next generation digital services. At CSG, we do not just provide software; we help our clients create meaningful connections with their customers. Role Summary We are looking for a mid level Product Owner to join our Product Management team, specifically focused on the Ascendon CX solution suite. This role sits at the intersection of high level user experience and technical execution. You will be the primary advocate for standardizing our front end delivery, ensuring that our customer facing digital experiences across native and mobile platforms are not only beautiful but scalable and technically sound. You are a bridge builder, someone who can sit with a UX designer and discuss the nuances of a user journey, then turn around and explain the API constraints or data architecture requirements to an engineering team without losing anyone in translation. Role Purpose This is a newly created position designed to address a strategic need within the Ascendon ecosystem: Standardization. As our client base grows across Telco, Finance, and Entertainment, we need to move away from bespoke, one off front end builds and toward a unified, product led CX framework. Reporting directly to the Director of Product Management, you will be responsible for bringing the Product and CX teams closer together, ensuring that our roadmap prioritizes reusable, high quality solution components that can be deployed across various industry verticals. Main Activities and Responsibilities Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability. Roadmap and Prioritization: Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization. Backlog Management: Lead the development and grooming of technical tickets and user stories. You will ensure that the Definition of Ready is met for developers while maintaining the integrity of the UX vision. Technical Liaison: Act as the primary interface between UX designers and technical teams. You will simplify complex cloud native SaaS concepts for creative teams and ensure technical requirements are woven into the design phase. Methodology Mastery: Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by our external clients. Standardization Advocacy: Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of our CX deployments. Cross Functional Leadership: Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform. Desired Experience and Skills Product Experience: 3 to 5 years of experience as a Product Owner or Business Analyst, specifically focused on digitally led front end experiences across native mobile and web platforms. Technical Astuteness: A strong understanding of cloud native, SaaS based architectures. You do not need to code, but you must understand how APIs, data structures, and front end frameworks impact the user experience. Customer Centric Mindset: Deep familiarity with UX best practices and a passion for creating intuitive, frictionless customer journeys. Adaptability: Proven ability to work across different delivery methodologies simultaneously. You are as comfortable in a fast paced internal sprint as you are in a structured client delivery project. Communication: Exceptional ability to translate between technical and non technical stakeholders. You can take a complex architectural constraint and explain its impact on a UI component clearly and concisely. Industry Knowledge: Experience in the Telecommunications sector is highly preferred. Exposure to Subscription Management, Finance, or Entertainment verticals is a significant plus. Tooling: Proficiency in ADO (Azure DevOps), Jira, Confluence, and design collaboration tools such as Figma or Adobe XD. Location(s): Portugal RemotePT.BRAGA.Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides a