Project Manager - Service Management (ITSM/ESM Implementation)

About the role

As Project Manager, you will lead an enterprise-wide program that is critical to SVHA's digital future, with accountability for end-to-end delivery, governance, and value realisation. Key responsibilities include: Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships Establish and govern project scope, roadmap, delivery milestones, and benefits realisation Drive program governance, including steering committees, executive reporting, and performance dashboards Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule, and quality Lead commercial and contractual activities, including negotiations and financial management Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions Oversee risk, compliance, and assurance activities across the program lifecycle Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach About the program This transformation program will deliver a modern, enterprise-wide service and asset management capability, including: A consolidated ITSM platform supporting all ITIL practices (Incident, Request, Change, Problem, Knowledge) Integrated IT Asset Management (ITAM) capabilities covering hardware, software, and lifecycle governance A robust CMDB and asset-service relationship model to improve visibility, risk management, and decision-making Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort Enterprise-wide reporting, dashboards, and performance insights across both service and asset domains Expansion into Enterprise Service Management (ESM) across HR, Payroll, and corporate service functions

Requirements

• Essential experience
• Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration
• Strong understanding and practical application of ITIL frameworks and service management processes
• Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions
• Proven success leading complex, enterprise-wide transformation programs in matrix environments
• Experience managing vendors, system integrators, and commercial contracts
• Strong capability in project governance, reporting, and executive stakeholder engagement
• Experience delivering automation, workflow transformation, and reporting/analytics solutions
• Highly regarded
• Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules
• ITIL v4 certification or higher
• Experience implementing CMDB design and asset data models
• Experience delivering Enterprise Service Management (ESM) beyond IT
• Exposure to healthcare or other regulated environments
• Why join us
• At St Vincent's, you will play a leadership role in shaping a connected service and asset management ecosystem that supports patient care, workforce efficiency, and operational resilience.
• You'll contribute to:
• Improved asset visibility, control, and risk management across the organisation
• Enhanced service reliability and operational performance
• Scalable, automated platforms that enable "One St Vincent's" service experience
• Our values
• We are guided by our values of Compassion, Justice, Integrity, and Excellence , and are committed to an inclusive and purpose-driven workplace.
• Location
• Brisbane or Melbourne with hybrid working arrangements (3 days a week on-site)
• Closing Date:
• 3 July 2026 11:59pm
• Reconciliation Action Plan:
• At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Tor

Benefits

Additional Information

Job Description: Project Manager - IT Service Management, Enterprise Service Management & IT Asset Management (ITSM/ESM/ITAM) Digital & Technology | St Vincent's Health Australia Lead a critical enterprise transformation program St Vincent's Health Australia is seeking an experienced Project Manager to lead the selection, implementation, and enterprise rollout of a new IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) platform capability . This is a high-impact leadership role at the centre of our digital transformation, delivering integrated service and asset management capabilities that support clinical, corporate, and operational teams across the organisation. You will work closely with our ITSM Lead, internal business stakeholders, and external delivery partners to implement a modern, automated, and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines.

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