Security Solution Engineer I - Information Protection

About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint. The Security Solution Engineer (SSE) is a seasoned information security expert, responsible for strengthening the security posture of customer information technology environments. The SSE manages the technical aspects of customer systems and is primarily responsible for solution uptime, availability, and problem troubleshooting. SSE's are also responsible for the configuration of detection logic, technical development, and growth of security solutions such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB). SSE's must be comfortable and confident while engaging customers directly. As each customer relies on Proofpoint to provide critical support, knowledge, and security planning, each SSE plays a foundational role in customer security teams. Such a role will often require an SSE to explore and discover creative solutions to solve complex problems. Your day-to-day - Act as a technical Subject Matter Expert (SME) for DLP and CASB products for customers and colleagues. - Act as a mentor for analysts and other junior resources. - Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments. - Collaborate with Program Analysts (PA) and other SSE's to develop, configure, and tune policies/rules for customers' systems. - Ensure optimal system configuration and server tuning to future-proof growing customer environments. - Escalate complex problems via a defined escalation path to product vendors and internal resources. - Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy. - Assist the team in meeting all customer Service Level Objectives (SLOs). - Maintain awareness of industry trends, security news, and best practices. - Participate in on-call rotations after hours and on weekends, serving as a point of escalation as necessary. - Provide flexibility with schedule to cover job requirements. - Perform other duties as assigned. What you bring to the team - A proven background in Information Security or Network Security. - Knowledge in corporate computer networking, technical support, system administration, Windows administration, Unix/Linux Operating System administration. - A Bachelor's Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree. - 2+ years of comprehensive DLP (Proofpoint, Symantec, McAfee/Trellix, or Forcepoint) and/or CASB (Proofpoint, CloudSOC/Elastica, Skyhigh, or NetSkope) experience. - Passion to find innovative and creative solutions to complex problems. - Ability to work effectively with team members and customers. - Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy. - Self-motivated, with ability to manage and follow up on multiple tasks simultaneously. - Ability to communicate complex ideas and solutions to a variety of audiences. - Strong time-management skills. Preferred Experience - 2+ years of comprehensive web proxy or email gateway experience. - 2+ years of MSSQL or Oracle Database experience. - Regular expression experience. - Scripting or programming knowledge in the languages of Perl, Python, Java, PowerShell, or Bash. - Vendor certifica