Guest Services Assistant

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JOB SPECIFIC TASKS Support a team to make sure arrival date & preview date are same with company system Make Pre-Arrival call or email to confirm arrival date & preview date always coordinate with activation team for any changes arrival, preview or room upgrade. update information to GRA/gallery regarding meet & greet on check in process provide passport form to guest on check in process or preview time welcoming guest on arrival & requalified to ensure all data valid make friendly reminder call to make sure preview on time provide information area & facilities, make sure guest on satisfaction. anticipate guest needs & build the rapport with guest address guest complain & escalate to manager when needed. Ensure Compliance with health & quality standards CANDIDATE PROFILE Minimum of one (1) year of experience in administrative, data entry or a related field. Proficiency in English (additional language required for certain positions) Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word Ability to work under pressure, manage multiple priorities, and be a self-starter. Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. Excellent organizational and attention to detail skills. COMPETENCIES - Fundamental competencies required for accomplishing basic work activities Analytical Skills Learning Administration Organization Personal Attributes Integrity Positive Demeanor Dependability Stress Tolerance Adaptability/Flexibility Presentation Communications Listening Communication English Language Proficiency Applied Reading Interpersonal Skills Diversity Relations Teamwork Interpersonal Skills Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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