Medcan is recruiting for a full time Front Desk Associate / Clinic Flow Coordinator at our York Mills location! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.
Responsibilities
Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.
Processing payments for appointments and products.
Coordinate with staff to ensure the client's visit is productive and effective with exceptional service delivery.
Ensure clients receive maximum value time during their visit.
Providing exemplary and engaging customer service.
Interact with Clients by using discretion, professionalism, and accuracy.
Escorting patients to and from treatment rooms and waiting areas.
Making reminder appointment calls to clients.
Providing Coffee and Beverages to Clients in the lounge.
Constantly maintaining the lounge and attending to clients.
Managing wait times with clients and updating them with accurate information regarding their appointments.
Open and close procedures including next-day preparation.
Responding to all client issues and inquiries.
Foster client/clinic loyalty by creating memorable experiences.
Problem-solving in a fast-paced environment.
Ensure compliance with all service metrics.
Respond to client issues and inquiries.
Administrative and Physician support as required
Requirements
Availability for weekdays Monday to Friday shifts
Prior experience in a similar role.
Four Star Hotel or luxury spa experience is an asset.
2 years of healthcare experience is an asset.
Education in health or a related discipline is an asset.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Intermediate level skills in MS Office.
Exceptional customer service skills.
Ability to multitask.
Ability to work well in a team environment.
Ability to foster relationships with other teams and practitioners.
Ability to travel to Toronto 150 York St., for the first 2-week training program and occasional training thereafter.
This is a full-time permanent position working during clinic hours. Location - Medcan York Mills : 4120 Yonge St .
Position Pay Range
$47,831.00 - $65,767.25 CAD annually
Notice to Candidates: Recruitment Fraud
Diversity, Equity and Accessibility:
Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
AI Use Disclosure - Opportunities at Medcan
Benefits
Health insuranceEquity / stock optionsPerformance bonus
Additional Information
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
This job posting is for a current vacancy.
Medcan · North York