High Potential Program - IT Support

About the role

High Potential Program - IT Support Hamburg Engineering / Intern / On-site apply for this job ABOUT US: Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy. We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications. Find out more about us here. Impossible Cloud High Potential Program (HiPo) We created the High Potential Program to harness the capabilities of ambitious graduates and professionals ready to tackle tomorrow s challenges. This intensive four to six-month program is designed to unlock your full potential through real-world projects, supported by comprehensive training, mentorship, and leadership development. WHAT YOU WILL DO: Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company s growth. Onboarding & Training (Months 1-2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company s internal IT infrastructure, compliance requirements, and build your essential IT support toolkit. Project Immersion (Months 3-4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas: Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity. Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors. Access & Permissions: Support the Engineering Team with user account and access permission management. Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements. Leadership Excellence & Impact (Months 5-6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company s technical operations. WHAT YOU BRING: Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge A natural problem-solver - you don t wait for someone else to fix it. Structured, reliable, and communicative - someone the team can count on. Genuine curiosity about AI tools and automation and how they can streamline internal operations. Comfortable working across Linux, macOS, and Windows environments Fluent in English; German is a plus Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n) WHAT WE OFFER: Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion. Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program. Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter. Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network. Career Advancement: Successful completion of the program opens the door to a full-time position. Additional Perks: Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership. OUR CULTURE: We are committed to success. We embrace individuals from all backgrounds who share the goal of building a future European cloud champion, celebrated through a richly diverse team of 15+ nationalities and 10+ languages spoken. OUR HIRING PROCESS: Apply: Submit your CV or LinkedIn profile via the application form. First response: We review every application carefully and get back to you within a few days. If your profile is a strong match, we ll invite you to an intro call via Google Meet. Get to know us: We move quickly through two to four interview steps, including a meeting with our founders. Offer: If it s a mutual fit, you ll receive a personal offer and feedback call, followed by a written offer document. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist