Propositions Manager

Benefits

Additional Information

Why work with Assurant? Everyone at Assurant, no matter their role, their skills, or where they're located around the world, is united by our uncompromising values and culture. You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. With more than 100 years' industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly. Some of the benefits you'll get working at Assurant include: International and Local mentoring programs Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you Discounted Employee Share Purchase Program Diversity panels and employee resource groups 10 weeks company paid parental leave Flexible working to support work/life balance Development programs and support for higher education Novated vehicle leasing Volunteering leave to give back to the communities we serve What's the role about? The Propositions Manager is responsible for ideating, documenting, and executing proposition enhancements across selected Connected Living product lines (including protection plans and trade-in programs), ensuring they deliver strong outcomes for both our clients and customers across Australia and New Zealand. Based in either our Sydney or Melbourne offices, this role will participate in product strategy definition and monitor existing propositions to ensure they are performing strongly against key business metrics. Where required, the role will also identify, lead, and deliver enhancement and improvement initiatives. In addition, the successful candidate will: Define and monitor key business metrics/KPIs including CX, and drive recommendations for product improvements through relevant committees, collaborating with other departments such as account teams, operations, finance and executive teams, to implement approved changes. Ideate and define proposition enhancements through customer journey mapping for new products and in-market improvements, including the development of customer and regulatory-compliant communications. Provide product guidance to clients, including presenting insights, recommendations, and driving alignment on proposed enhancements. Work with the Proposition Director to create clear roadmaps and timescales for all products. Direct and manage internal and external product and capability suppliers to ensure timely delivery and regular updates. Does this sound like you? Experience in product or proposition management within industries such as telco, insurance, protection services, or retail Strong ability to translate customer and client needs into scalable, commercially effective solutions Confident working with data and insights to drive product and customer experience improvements Comfortable operating in a regulated environment Highly organised with strong project delivery and documentation skills Experience using tools such as MIRO, Monday.com, Figma, or Visio Strong stakeholder management and communication skills, with the ability to influence outcomes Resilient and adaptable, able to manage competing priorities in a fast-paced environment A strategic thinker who can also execute, with a passion for delivering innovative, customer-focused outcomes If you are interested in joining an innovative and leading global organization, we'd love to hear from you! Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check. At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all. For further information about Assurant, please visit our website at https://www.assurant.com/ Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com . What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a