Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence
Benefits
Paid Medical - NO COST Employee Healthcare and Prescription PlanThe Best Dealership Facilities in the Area401(k) with Company MatchLargest privately owned auto group in the country, GREAT career growth potentialGenerous paid time off/vacation and sick daysBasic Life InsuranceNO COST Employee Assistance ProgramEmployee Discounts100% Paid Factory TrainingComprehensive employee recognition/rewards programsHendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For AwardSuccessful Team approach with Doing Business the Right Way FocusJob Responsibilities:Greets customers in the service drive area and assists them with the process of checking vehicle in for service.Assists Service Advisor by working with customer and technician to identify required maintenance.May advise customers on necessary and recommended services.May offer additional services and repairs to customers.Assists with moving vehicles.Assists customers with reviewing documentation, processing payment, and returning keys for completed services.Schedules appointments with customer.Maintains CSI at or above Company standards.Maintains an organized, clean and safe work area.Participates in required training.Records all hours worked accurately in company timekeeping system.Follows Safeguards rules and regulations.Demonstrates the Company's Core Values.Complies with Company policies and procedures.Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned.Health insurance401(k)Paid time off
Additional Information
Stevenson-Hendrick Honda Wilmington
Location: 6720 Market Street, Wilmington, North Carolina 28405
Build your career with Hendrick Automotive Group, one of the largest, most successful privately held automotive companies in the U.S. with over 100 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!
Job Description:
As a Service Assistant , you will be at the forefront of our customer service operations. This role is highly interactive by greeting guests upon arrival in the service drive and making them feel welcomed! You will be transporting vehicles to/from the service areas and may assist the Service Advisors in identifying and documenting auto service, maintenance, and repairs for customer vehicles.
Pay and Schedule:
Full Time, 5-days per week, rotating morning/afternoon shifts between 6:30am-3:30pm or 8:30am-5:30pm, rotating Saturdays. Average 40 hours per week. Candidates must be able to work the Full-Time schedule requirements on a regular basis.
Pay Range: $18.50 per hour.
Hendrick · Stevenson-hendrick Honda Wilmington