Senior Software Packager

Responsibilities

• Software Packaging & Deployment
• Create, maintain, and optimize software packages for Windows and macOS endpoints
• Package applications using formats such as EXE, MSI, MSIX, IntuneWin, PKG, DMG, and shell-based installers
• Ensure packages are optimized for silent install, upgrade, uninstall, and rollback scenarios
• Validate packages across OS versions and device types prior to production deployment
• Endpoint Management & Tooling
• Deploy and manage packaged applications using Microsoft Intune and Jamf Pro
• Support application lifecycle management including new releases, updates, and retirements
• Work with Intune and Jamf policies to ensure consistent and compliant application delivery
• Scripting & Automation
• Develop and maintain automation scripts using:
• PowerShell (Windows)
• Bash / Zsh (macOS)
• Use scripting to manage pre‑install checks, post‑install validation, error handling, and remediation
• Assist with packaging automation and detection logic improvements
• Troubleshooting & Support
• Troubleshoot failed installations, upgrades, and compliance issues across macOS and Windows
• Analyze logs and diagnostics from Intune, Jamf, and endpoint devices
• Provide Tier‑3 supports for complex application deployment issues
• Security, Compliance & Documentation
• Follow secure packaging best practices to ensure applications meet enterprise security standards
• Collaborate with Security teams to address vulnerabilities and compliance requirements
• Create and maintain packaging documentation, standards, and operational runbooks
• Ensure packaging activities align with ITSM and change management practices
• Required Skills:
• Bachelor's degree in computer science, Information Technology, Engineering, or strong hands‑on experience
• 5 - 8+ years of overall IT experience
• 5+ years of specialized experience in Windows and macOS application packaging
• Experience supporting enterprise‑scale deployments using Intune and/or Jamf
• Scripting proficiency in PowerShell, Bash, or Zsh
• Experience with application detection rules, dependencies, and requirement checks
• Working knowledge of Windows Registry, services, file system, and macOS equivalents
• Attention to detail and quality in packaging standards
• Clear written and verbal communication skills
• Preferred Skills:
• Relevant certifications or practical experience in endpoint management and scripting
• Familiarity with Apple Business Manager
• Note - The role requires working in UK business hours. Rotational shifts may be required based on business needs.

Benefits

Additional Information

Providers, health plans, employers, life sciences companies, and governments across the globe leverage Merative's trusted technology and human expertise to drive real progress. We help our clients orient information and insights around the people they serve to improve decision-making and performance. We work with more than 4,500 customers across the health and social care ecosystem, including: -9 of 10 top U.S. hospitals -7 of the top 10 U.S. payers and 40 percent of Fortune 100 employers -35+ state, local, and federal government agencies -All top 20 pharma As the industry has a unique opportunity for change, we aim to be a driving force - using the breadth of our portfolio and depth of our expertise to drive shared progress in health. We are seeking an experienced Senior Software Packager with strong expertise in macOS and Windows software packaging and scripting to support enterprise application deployment across managed endpoints. This role is responsible for designing, building, testing, and maintaining reliable, secure, and user-friendly software packages for Windows and macOS devices managed through Microsoft Intune and Jamf Pro. The engineer will work closely with Endpoint Engineering, Security, and Operations teams to ensure smooth deployments, minimal user disruption, and compliance with enterprise standards. The position serves as a technical authority for application packaging, complex troubleshooting, and scripting automation.

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