Temporary Subrogation Claim Representative II

Responsibilities

• Work under normal supervision with an intermediate-level approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.
• Supervisory Responsibilities:
• None
• How you will benefit:
• A competitive annual salary between $XX,XXX-$XX,XXX.
• Required Qualifications (these are the minimum requirements to qualify)
• Education:
• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
• In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states.
• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Requirements

• One year of experience with:
• negotiating claim settlements
• securing and evaluating evidence
• preparing manual and electronic estimates
• subrogation claims
• resolving coverage questions
• taking statements
• establishing clear evaluation and resolution plans for claims
• Knowledge and Skills:
• Knowledge of:
• Essential Insurance Act (Michigan)
• Fair Trade Practices Act as it relates to claims
• subrogation procedures and processes
• intercompany arbitration
• Claim investigation and liability determination across multiple lines of business, including Auto, Property, and Casualty.
• State negligence laws and statutes across all states within the current operating footprint
• Subrogation principles and requirements to determine recoverability.
• Claims processes, documentation standards, and referral workflows.
• Ability to:
• handle claims to the line Claim Handling Standards
• follow and apply ACG Claim policies, procedures and guidelines
• work within assigned ACG Claim systems including basic PC software
• perform basic claim file review and investigations
• demonstrate effective communication skills (verbal and written)
• demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
• analyze and solve problems while demonstrating sound decision making skills
• prioritize claim related functions
• process time sensitive data and information from multiple sources
• manage time, organize and plan workload and responsibilities
• safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
• research analyze and interpret subrogation laws in various states
• travel outside of assigned territory which may involve overnight stay
• relocate, work evenings or weekends
• strong negotiating skills
• Analyze claim details, including FNOLs, claim notes, and police reports, to determine the liable party.
• Research state‑specific negligence laws to assess subrogation viability.
• Navigate and work efficiently across multiple claims systems and platforms, including FACTS, CPS, IPM, WINS, and SPI.
• Strong organizational and time‑management skills to manage high‑volume workloads across multiple companies.
• Multitask effec

Benefits

Additional Information

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: This is a six-month temporary work assignment. Successful candidates may have conversion opportunities into a full-time position depending on performance and position availability. Temporary Subrogation Claim Representative II - AAA Auto Club Group Reports to: Claim Manager as appropriate

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