Customer Service Representative

External

Umistone · 595 Discovery Place, Mableton, GA, 30126

Full-timeOn-site3w ago

Strategic Planning

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About the role

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility. JOB RESPONSIBILITIES: Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide clerical and administrative support as necessary. Provide showroom support by assisting with customer selection as necessary. ACCOUNTABILITIES AND PERFORMANCE MEASURES: Time Management, Customer Engagement, Attention to Detail, Well Organized WORK ENVIRONMENT Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions. REQUIREMENTS/EDUCATION AND EXPERIENCE: High school Diploma/GED Bilingual preferable Ability to type 30-35 words per minute Computer skills: Microsoft Office, Outlook PERSONAL ATTRIBUTES: Positive Attitude - Cooperation, Courteous, Friendly, Honest, Respectful Teamwork - Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills Work Ethic - Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

Benefits

MedicalDentalVisionEmployer Paid Basic Employee Life and AD&D InsuranceEmployer Paid Long Term DisabilityFlexible Spending AccountsVoluntary Short-Term DisabilityVoluntary Life and AD&D InsuranceVoluntary Accident InsuranceVoluntary Critical Illness InsuranceEEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.OTHER DUTIESPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.PRIVACY NOTICEThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.Dental insuranceVision insuranceFlexible schedule

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