The IT on-site support role is responsible for delivering technical assistance and ensuring the smooth operation of IT systems within the student experience programme. The position requires a proactive approach to troubleshooting, maintaining hardware and software, and supporting students and staff to enhance their experience and productivity.
Responsibilities
Provide on-site technical support for students and staff, addressing hardware, software, and network issues promptly and efficiently.
Install, configure, and maintain IT equipment including computers, printers, projectors, and other devices used in the programme.
Assist with the setup and maintenance of digital learning platforms and classroom technology.
Monitor IT systems and respond to incidents, ensuring minimal disruption to the student experience.
Collaborate with the central IT team to escalate complex issues and implement solutions.
Deliver basic IT training and guidance to students and staff, helping them utilise technology effectively.
Maintain accurate records of support requests, resolutions, and equipment inventory.
Support the implementation of new technologies and initiatives within the student experience programme.
Requirements
Proven experience in IT support, preferably in an educational environment.
Strong knowledge of Windows and Mac operating systems, network troubleshooting, and common software applications.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant IT qualifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are desirable.
Personal attributes
Customer-focused approach with a commitment to enhancing the student experience.
Problem-solving mindset and attention to detail.
Reliable, organised, and able to manage multiple tasks effectively.
Euronext Values
Unity
We respect and value the people we work with
We are unified through a common purpose
We embrace diversity and strive for inclusion
Integrity
We value transparency, communicate honestly and share information openly
We act with integrity in everything we do
We don't hide our mistakes, and we learn from them
Agility
We act with a sense of urgency and decisiveness
We are adaptable, responsive and embrace change
We take smart risks
Energy
We are positively driven to make a difference and challenge the status quo
We focus on and encourage personal leadership
We motivate each other with our ambition
Accountability
We deliver maximum value to our customers and stakeholders
We take ownership and are accountable for the outcome
We reward and celebrate performance
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Additional Information
Job description: IT on-site support for student experience programme
Hrhub · Dublin, Ireland