Customer Service Representative I

About the role

Handles all inbound and outbound calls for the Patient Accounting Customer Service Department. Properly identifies the patient and reviews account information and documentation to determine the nature and extent of the problem and works with the patient for payment plans and financial assistance consideration. Updates system with patient demographic and financial information and performs guarantor billing and follow-up.

Responsibilities

• Handles all inbound and outbound calls for the department.
• Resolves patient inquiries through account and documentation review and works with the patient for payment arrangements or financial assistance consideration.
• Updates patient demographic and financial information as needed.
• Performs guarantor billing and follow-up.
• Works assigned work queues and responds to patient messages via billing portals.
• Utilizes Riverside Care Difference principles for all interactions.
• Maintains strict confidentiality in all matters relating to patient PHI.

Requirements

• Education
• High School Diploma or GED (Required)
• 1 year Revenue Cycle experience (Required)
• Licenses and Certifications
• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)
• To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Benefits

Additional Information

Newport News, Virginia

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