Manage and oversee assigned Client Service Managers
Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
Provide leadership to all members of the team, including their growth and development and job enrichment
Ensure legal issues and complaints are handled fairly & consistently
Recommended changes to policies and establish procedures that affect immediate organization
Meet objectives and determine how to use resources to meet schedules and goals
Stay current on legal and regulatory issues and how these impact Empower's clients
Bachelor's degree in a related field or an equivalent combination of education and work experience
5+ years relevant work experience, or an equivalent combination of training and experience
Previous management experience leading a client facing a service team
Previous experience attracting, managing, retaining, and growing/developing staff
Familiarity with employee benefits recordkeeping systems and processes
Adept at Microsoft Office software programs
Fluent English is required
Ability to work overnight hours
FINRA fingerprinting is required
Benefits
Vision insuranceFlexible schedule
Additional Information
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Senior Manager Client Services is responsible for managing and overseeing assigned client service activities, at the plan sponsor and advisor level, and for modifying and executing policies. This position is responsible for ensuring high quality service is provided to all plan sponsors and advisors (clients) in an efficient and cost-effective manner and to provide leadership to all members of the team
Empower · Manila, Philippines