Vanderlande · New York CityPrepare for this interview
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Job Title Operations Manager Job Description About Vanderlande Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Our services division offers a full-service portfolio, which includes operation and maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at airports. The Operations Manager is responsible for the operation of our baggage handling system at JFK - Terminal One. Provides leadership, management, and direction to the onsite team to achieve safety, quality, productivity, cost objectives, along with meeting customer service goals. Essential Functions (Job Duties and Responsibilities): Works under the direction of the Service Manager to oversee site system operations for Individual Carrier System (ICS) and Passenger Boarding Bridges. Manages a small to normal sized maintenance contract. Manages a team performing a variety of less interrelated activities. Manages the daily operation activities, leads and sets direction of the operational team including subcontractors. Participate in weekly, monthly and quarterly meetings with Service Manager, Customer and corporate management to review performance, as needed. Responsible for the implementation and adherence of staff to our health and safety plan, training requirements and overall participation in the company health and safety program. Administer Operational documentation and system readiness such as flight plans, System Availability, and labor hours. Improve capability and capacity of operations personnel. Plan and manage resources to ensure the cost-effective execution of the system operation. Train, manage, and lead employee performance to ensure continuous improvement. Process administrative work that supports the maintenance and operational processes. Ensure a safe work environment for employees and ensure that safe work practices are utilized. Maintain, and enforce site specific policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines). Track Operational KPIs with the use of SCADA, VIBES, ITMC and others. Promote training initiatives Generate standard operating procedures. Conduct BHS failures root cause assessments. Conduct ongoing BHS Assessments. Promote Equipment and vicinity cleanliness and good housekeeping practices. Provide written reports of any kind requested by the airport. Work with Service Manager to oversee and manage Site Budget to achieve budgetary cost and margin goals. Identifies recurring issues and elaborates ideas for improvement, i.e. the quality of work, performance of employees and cooperation with other departments. Sets priorities, distributes work, and monitors progress and quality. Improves departmental processes and performance of the crew. This may lead to people's development Liaise with maintenance manager on the impact of maintenance ability on the equipment during day-to-day operations. Liaise with VIBES Specialist, IT Engineer or Operator for system readiness and anticipate issues. Required Education and Experience: 5+ years of experience with system operations management and managing employees, leading, motivating, and mentoring teams. Experience with Control Systems and Networks. Experience in industrial, commercial construction, or material handling/conveyor systems industries. Experience adhering to and implementing customer contracts. Other Requirements: Must be able to attain and sustain an Airport I.D. Badge.
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