Growth opportunities to uplevel your careerA people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our teamCompetitive compensation and comprehensive benefits focused on well-beingAn opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .Qualifications you'll bring:
High School diploma or equivalent when possesses customer service employment experience. Associate degree, college courses preferred
Minimum 1 - 3 years customer service experience and/or relevant office experience required.
Ability to work occasionally on Saturdays
Experience in positions where adherence to strict confidentiality is required.
Strong problem-solving skills with effective oral and written communication skills.
Have strong interpersonal skills and exhibit good judgment.
Collaborative skills: ability to work in team environment.
Demonstrated excellent customer service skills including superior accountability and follow
through.
Demonstrated PC skills using Microsoft applications.
Your key responsibilities:
Execute outbound campaigns with a primary focus on driving member retention, while supporting quality objectives, welcoming new members to plan offerings, and achieving defined campaign-specific goals.
Must have the ability to work in a fast-paced environment and manage the challenges inherent with a call center atmosphere while delivering excellent service on every call.
Meet individual accessibility and outreach goals and team goals for industry standard benchmarks.
Demonstrate excellent communication skills, applying soft skills during interactions with diverse clientele.
Develops a comprehensive understanding of all lines of business. On an ongoing basis, educates members about their benefits and MVP's procedures.
Manages first call resolutions and perform tasks efficiently; adhering to guidelines on call avoidance, average handle time, hold time, and after call work.
Research information needed to correctly respond to customer concerns.
Asks appropriate questions to ensure a clear understanding of customer's concern.
Delivers service with integrity. Clearly explains all policies and procedures on both incoming and out-going calls.
Applies technical skills required to simultaneously access multiple databases while addressing customer needs.
Documents all customer contacts, performing data input in a highly accurate manner.
Serve as a liaison between our internal and external customers, always representing the company in a professional and courteous manner.
Conducts outbound campaigns for all lines of business, must be self-directed, organized, confident, and able to flex communication and presentation skills to the needs of the customer.
Responsible for researching and resolving member issues and for communicating resolution back to the caller in a timely, professional and effective fashion. Successfully uses contacts to facilitate issue resolution and interacts appropriately with all involved.
Obtains NYS Market Place Facilitated Enroller certification also known as Certified Applicatio
Health insurance
Equity / stock options
Additional Information
Join Us in Shaping the Future of Health Care
At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
Mvphealthcare · Remote