Campus Director's Office & Quality Assurance (BINUS @Medan)

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. University & Study Program License: - Coordinate the completeness and validity period related to operational license of BINUS @Campus - Coordinate the license extension process for all study programs - Review EPSBED report making to be sent to Government / Kopertis - Remain abreast of trends and government regulation in education, particularly those affecting University operation and educational leadership - Build and maintain relationship with internal and external parties related to education license Accredication Activities: - Champion accreditation process (preparation, self-assessment, data collection, etc) - both national accreditation (BAN) and international accreditation (AACSB, ABET, etc) - Champion national and international ranking and rating processes (preparation, self-assessment, data collection, etc) - both national institutiions and international accreditation such as QS Star. - Monitor and review accreditation period validity for all study programs - Coordinate accreditation extension process for all study programs - Build and maintain relationship with internal and external parties related to accreditation process Monitoring & Evaluation Activities: - Analyze and report BINUS @Campus performance according to agreed standards and ensure that it's aligned with assigned strategies - Propose changes for reporting systems in order to streamline procedures, improve productivity, and quality - Co-ordinate timely and accurate provision of performance data in relation to Key Performance Indicators - Ensure performance data is used to assess, review and monitor performance across the unit and identify areas for improvement - Co-ordinate and provide performance data for strategic and operational planning - Analyze and review effective systems to capture, store and analyse information and produce reports - Analyze detailed methodologies and tools and to ensure a good fit for monitoring performance indicators - Ensure the effectiveness of liaison between departments in relation to data collection, storage and performance management - Liaise and communicate between departments to ensure a good flow of accurate and timely information - Assist in reporting of the Monitoring & evaluation activities Business Process & Standard Activities: - Coordinate overall documents and activities related to Quality Management System in BINUS @Campus - Conduct performance analysis by having statistic measurement and other analytical methods - Prepare analysis report that needed by management to review organization objectives according review meeting results - Coordinate and summarize complaint handling report (complaints from overall stakeholder: students, parents, lecturers and staffs) - Coordinate with all units in BINUS @Campus to ensure all processes have run according standard procedure - Identify business process in all units in BINUS @Campus and conduct business process analysis to maximize it - Review and suggest improvement to maximize the business process - Coordinate with all units to collect periodic report and prepare data and periodic report making - Verify poor performance and improve the process by having corrective actions and ensure corrective actions have been implemented by related units - Analyze customer satisfaction results - Ensure timely measurement/survey process implementation - Receive complaints from stakeholders and coordinate with related Units to solve the complaints - Conduct reoccurrence complaints analysis, analyze report and monitor follow up the process to end reoccurrence Quality Assurance System: - Prepare, control, and coordinate implementation of quality assurance system documents in BINUS @Campus - Coordinate with related units in BINUS @Campus to fulfill the requirements of ISO 9000 or more update version - Prepare and Conduct Internal audit activities and management review meeting (schedule, supporting documents and implementation) - Monitor Internal Audit process implementation - Coordinate with other Units and Auditor to execute internal audit - Provide audit finding reports to management in BINUS @Campus to fulfill ISO 9000 requirements - Design quality system documents and forms (in Bahasa and English) - Design procedures and forms in standard format - Conduct Quality objectives measurement process - Respond, review, upload quality system documents that come from other Units - Ensure that all findings in Internal audit process has follow up actions - Ensure that reoccurrence audit findings will decrease in the next period Management Support Activities: - In Coordination with Rector's Office, analyze, synthesize and prepare PI and KPI for all units under BINUS @Campus and support for the finalization of the PIs and KPIs documents. - In Coordination with Finance Division, analyze, synthesize and prepare annual budget for al