Senior Operations Manager

About the role

Coordinates and leads all Distribution Center operations activities, including receiving, warehousing, shipping, delivery, customer quality, and product inventory accuracy in a manner consistent with company service and cost objectives. Core Responsibilities Directs all operations within a large Distribution Center (DC) (based on revenue, complexity, and headcount). Provides initiative-taking feedback to Operations Managers and Supervisors, initiating management coaching, teammate performance feedback, supervisory performance feedback, and corrective actions where needed. Responsible and accountable for achieving agreed upon financial goals for the DC operating expenses (Warehouse Expense, Occupancy Expense, and Inventory Shrink). Reviews and approves appropriate DC or functions' expenses and makes capital recommendations where appropriate. Leads the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover. Oversees all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed. Implements the conversion of new customers at the DC to ensure successful implementation of new business. Enforces DC adherence to company developed SOP's / WI's for warehouse management and transportation. Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency. Oversees DC or functions' succession planning, identifying, attracting, developing, coaching, and retaining talent. Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations. Qualifying Experience Bachelor's degree required 9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred or any combination of relevant education and experience to meet the above requirements In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices. Strong financial acumen including prior profit and loss responsibilities. Ability to work fast and effectively w

Benefits

Additional Information

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served

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