Coordinator, People Operations

About the role

Reporting to the Senior Manager, HR Operations, the Coordinator, People Operations serves as a key point of contact for employees and managers seeking day-to-day HR support. This role is responsible for triaging and responding to inquiries through the People Services inbox, processing routine HR transactions, and ensuring that employees receive accurate, timely, and professionally delivered service across the full spectrum of HR operations. This is a professional-level HR role requiring foundational knowledge of employment practices, HR systems, and service delivery. The Coordinator must bring sound judgment to prioritize competing requests, recognize when issues require escalation, and maintain accuracy and confidentiality in all employee data and communications. It is not an administrative role - the Coordinator is expected to understand the 'why' behind HR policy and process, and to represent the People Services function with competence and accountability. This position has been created to strengthen frontline HR service delivery and ensure consistent, high-quality support for Abacus Group's approximately 900 employees across the US, UK, and UAE. The successful candidate will bring a customer-service orientation, a genuine commitment to operational excellence, and the initiative to take ownership of their work from inquiry to resolution. JOB DESCRIPTION DUTIES AND RESPONSIBILITIES People Services Inbox & Triage (40%) Own daily monitoring and timely response to the People Services inbox, ensuring all inquiries receive a professional first response within established SLA windows Accurately triage incoming requests by category, urgency, and complexity - resolving routine inquiries independently and escalating complex or sensitive issues appropriately to HRBPs or the Senior Manager, HR Operations Prioritize competing requests with sound judgment, demonstrating consistent ability to distinguish high-impact issues from lower-priority items Track and document all case activity to enable reporting on volume, response times, and recurring themes Contribute to knowledge base and FAQ development to reduce repeat inquiry volume over time HR Transactions & Employee Lifecycle (30%) Process routine employee lifecycle transactions in Workday including hires, terminations, job changes, department transfers, and compensation updates Ensure data accuracy and integrity across all HRIS entries; perform regular audits to identify and correct discrepancies Support onboarding coordination including new hire documentation, I-9 processing, and first-day logistics in partnership with Talent Acquisition Assist with offboarding administration including separation paperwork, final pay coordination, and benefits termination notifications Process leave of absence requests and maintain accurate leave tracking records Benefits & Payroll Support (15%) Respond to employee inquiries related to benefits enrollment, eligibility, and plan information, escalating complex cases to the Payroll, Benefits & Retirement Plans Specialist Support open enrollment administration including employee communications, system updates, and enrollment tracking Assist with payroll-related employee inquiries, directing technical payroll questions to the appropriate specialist while providing accurate first-line information Coordinate basic deduction changes and updates in Workday as directed HR Operations & Process Support (15%) Maintain and update HR documentation, SOPs, and employee-facing resources on SharePoint and other internal platforms Generate routine HR reports and data pulls from Workday to support team needs Support HR projects and initiatives as assigned, including compliance activities, policy rollouts, and integration efforts Partner closely with HRBPs and the HR Operations team to ensure consistent service delivery and a seamless employee experience Identify opportunities to improve processes and reduce inefficiencies in HR service delivery KNOWLEDGE, SKILLS, AND ABILITIES HR Knowledge & Service Delivery Working knowledge of foundational HR principles including employment law basics, employee lifecycle processes, and benefits administration Ability to triage HR inquiries accurately, distinguishing routine requests from escalation-worthy situations Familiarity with federal and state employment regulations sufficient to provide accurate first-line guidance and recognize compliance risk Understanding of HR policy and the ability to interpret and explain policy to employees in plain language Commitment to service delivery excellence - responsive, accurate, and employee-centric in all interactions Systems & Technical Skills Proficiency with HRIS platforms; Workday experience strongly preferred Solid Microsoft Office skills including Excel (VLOOKUP, filters, basic formulas), Outlook, and SharePoint Comfort generating and reviewing HR data reports and identifying discrepancies Ability to learn new systems a

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