Service Manager
External
Sila · Norwalk, CTPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Service Manager Operations & Customer Experience HVAC | Plumbing | Electrical Role Overview The Service Manager is the operational heartbeat of our service departments. This role goes beyond traditional field oversight - it's the connective tissue between the customer experience, the scheduling board, the technician team, and the financial close process. Equal parts coach, dispatcher, communicator, and administrator, the Service Manager ensures that every job gets on the board, every customer gets a great experience, and every dollar gets captured. This role owns both the people side (coaching, performance, team development) and the operational side (scheduling, AR, job batching, commissions) - making it one of the most impactful positions in the branch. Compensation: $90,000-$110,00 base + performance bonuses up to 15% of base
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at sila? Share your experience