Account Manager - Saybolt

About the role

Maintains ongoing relationships with existing (key) clients including occasional client visits. Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms. May accept inspection and related assignments - when required - and ensure the timely delivery of inspection reports by coordinating and managing the complete workflow DUTIES & RESPONSIBILITIES Ensures location staff carry-out activities in accordance with individual client instructions, Saybolt Standard procedures, Global Safety Manual, risk assessment, local standards/safety rules and Core Laboratories/Saybolt company policies Maintains ongoing relationships with existing (key) clients including occasional client visits Facilitates commercial activities within established pricing and contract terms but does not set these. Serves as a communication link between clients and Business Development/Sales Acts as the first point of contact for clients and has the ability and authority to resolve client issues or disputes Monitors timelines, communicates progress to clients (e.g. in case of delays) and intervene when necessary May accept inspection and related assignments - when required - and ensure timely delivery of inspection reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff Reviews selected Inspection and Laboratory reports/forms for completeness, appropriateness and accuracy Review time records and coordinate/prepare client invoices (e.g. issue invoices and monitor invoices overdue) May schedule and will participate in safety meetings, investigate accidents, and continually emphasize safety to all field personnel Review and approve field staff expenses, time records, incentives, etc., related to field activities Other duties may be assigned