Treatment Coordinator

Responsibilities

• Create a warm, welcoming experience for every patient from arrival through departure
• Own the full check-in and check-out process with accuracy, efficiency, and care
• Present treatment plans clearly and confidently, helping patients understand their options and next steps
• Guide financial conversations, including insurance coverage, patient responsibility, and payment solutions
• Partner with the Studio Manager to support daily operations, including opening/closing and schedule management
• Collaborate with dentists, hygienists, and clinical teams to ensure a seamless patient experience
• Participate in daily huddles to align on schedules, same-day treatment opportunities, and patient needs
• Maintain accurate and organized patient records, ensuring information is up to date and accessible
• Coordinate referrals and follow-ups across Tend studios and specialty providers
• Respond to patient inquiries with accuracy, professionalism, and warmth
• Resolve patient concerns in real time using sound judgment and Tend tools
• Maintain a clean, organized, and compliant front-of-house environment
• Support studio performance goals through schedule optimization and case acceptance

Requirements

• Tend Values:
• Tend to Others - Deliver an exceptional, hospitality-driven experience. You anticipate needs and make every patient feel seen, supported, and cared for.
• Be Brave Enough to Lead - Take ownership of the patient experience, proactively solve problems, and step in when support is needed.
• Savor the Ride - Bring positivity and energy to the studio, staying resilient and composed in a fast-paced environment.
• Embrace Our Differences - Communicate with empathy and respect, creating an inclusive and welcoming environment for all patients and teammates.
• Rooted in Growth - Seek feedback, learn continuously, and strive to improve both individually and as part of the team.
• Role-Based Competencies:
• Situational Adaptability - Stay calm, flexible, and solutions-oriented when schedules shift, patients have concerns, or priorities change quickly
• Collaborates - Partner effectively with clinical and studio teams to deliver a seamless, end-to-end patient experience
• Communicates Effectively - Clearly explain treatment plans, financial details, and next steps while building trust with patients
• What You Have
• 1-2 years of experience in a healthcare or patient-facing role (dental experience strongly preferred)
• Confidence in discussing treatment plans, timelines, and insurance coverage with patients
• Experience presenting financial information and supporting case acceptance
• Familiarity with dental software (Dentrix or similar) preferred
• Understanding of insurance claims, benefits coordination, and billing practices
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, team-based environment
• A proactive mindset with strong ownership and follow-through
• Passion for delivering thoughtful, human-centered service
• Ability to work a Full Time schedule consisting of 32-40 hours per week including 2 Saturdays per month
• Physical Requirements
• This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:
• Ability to sit and stand for extended periods throughout the workday
• Ability to use a computer and phone systems for extended periods
• Ability to move throughout the studio and assist patients as needed
• Occasional lifting or movement of office supplies up to 25 pounds
• Ability to communicate effectively with patients and team members in person and via technology
• Reasonable accommodations may be made to enable individuals with disabilities to perfo

Benefits

Additional Information

At Tend, we do dentistry differently - without compromising on excellence or ambition. As a Care Coordinator at Tend, you'll be at the center of the patient experience - blending hospitality, clinical coordination, and financial guidance to create a seamless and personalized visit for every member. You're the first smile our patients see and the trusted partner who guides them through every step of their journey, from check-in to treatment to follow-up. Our model is built for people who are passionate about service, thrive in fast-paced environments, and take pride in making complex processes feel simple and approachable. You'll work closely with clinical and operational teams to deliver a modern, thoughtful experience that keeps patients coming back - and talking about Tend long after they leave.

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