Global Security Operations Center Operator (GSOC)

Responsibilities

• Review and escalate abnormal conditions involving company infrastructure and/or environmental health and safety to the company's decision makers and impacted stakeholders
• Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include, but are not limited to medical, fire, security, and environmental health and safety events
• Support tactical open-source monitoring efforts during special events, film premieres, production shoots, press junkets, etc. Take lead on feature film and TV production location tracking, monitoring, and alerting
• Monitor and operate various technical security systems including access control, video management, alarm monitoring, CAD systems, and mass-notification tools, to detect and facilitate the response to potential security, safety, or medical incidents
• Partner with GTA and Crisis Management on global traveler security/duty of care efforts, to include producing and sending Travel Advisories, identifying upcoming travel, and monitoring high risk travel itineraries
• Assist in developing location risk assessments, talent assessments, crime reports, and incident assessments on a variety of incidents/subjects which may impact the safety and security of SPE personnel, business operations, travelers, productions, physical assets, and intellectual property
• Identify and escalate crises by activating the Incident Management Team when appropriate or when instructed to do so by S3 Leadership. Operators will also research, draft, and deliver situational briefings during the crisis management process

Requirements

• A bachelor's degree in International Affairs, Business, Emergency Management, Political Science, Criminal Justice, or related field is preferred but not required
• 1-3 years of experience working in a Global Security Operations Center (GSOC), emergency dispatch center, watch center, or similar command center environment
• A Japanese speaker is preferred but not required
• CPR/First Aid Certification preferred
• Ability to communicate effectively with all levels of the company in a high pressure and fast-paced environment
• Ability to accurately type a minimum of 60 words per minute while entering data or information relayed via radio, phone, or alarm monitoring system into a CAD system
• Ability to work nights, weekends, and holidays
• The anticipated base salary for this position is $53,600-$67,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for t

Benefits

Additional Information

As part of the Security, Safety, & Sustainability (S3) team, the Global Security Operations Center (GSOC) Operator is responsible for providing essential service support for all safety, security, and crises impacting Sony Pictures Entertainment (SPE) facilities, productions, special events, travelers, and personnel on a global scale. Working in a fast-paced and innovative fusion center, Operators must possess exceptional analytical and incident management skills. GSOC Operators play an integral role in operational security, facility safety, crisis management, content protection, traveler safety, and overall duty of care, using various security systems and monitoring software to detect and triage critical incidents. The GSOC is a 24/7, 365 operation that consists of three shifts: Day 0600 to 1430, 1400 to 2230, and 2200 t0 0630. This posting is for a role on the night shift 2200 to 0630.

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