Collections Analyst

About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Proofpoint is currently looking for a Collections Analyst . This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections. The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team. We are looking for a highly organized, self-motivated individual who can demonstrate a capability of prioritizing multiple responsibilities while meeting time sensitive goals. This role will be a key contributor to an exciting, fast-paced, growth high growth oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company's long-term goals. Location: This is a hybrid role based in our Sunnyvale HQ, 4 days a week. Your day-to-day Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindset Monitor payment commitments and document daily collection status in Excel and ERP system Work with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processes Analyze delinquent and high risk accounts, prepare weekly reports and make resolution recommendations Review customer contracts, purchase orders, and invoices for order terms to avoid any payment delays. Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary. Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias. Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpayments Provide weekly status and cash forecast of assigned customer accounts and present to the management Navigate customer portals to determine invoicing and payment status Prepare audit related documents when requested. Assist with resending invoices as requested, preparation of tax credit memos, refund requests and approvals. Monitoring and resolving onboarding for customers using Jira system What you bring to the team 7+ years of collections experience along with multi-national high-tech industry experience Excellent communication skills, both written and verbal, strong customer service approach and positive demeanor Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba. Demonstrates the ability to execute multiple, complex requests. Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environment Precise attention to details and meet assigned deliverable deadlines. Good analytical skills, detail oriented, and organized. Ability to work independently and a strong team player #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects