Initiate and lead the implementation of growth strategy plans
Drive changes by developing sustainable and agile business strategies
Communicate local market and competitor strategies; identify and target ways of driving business and staying ahead of competition through our own values, products, tools, and resources
Proactively identify business challenges and create realistic solutions and measurable success goals
Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs
Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
Next level business acumen, able to see deep rooted causes, and assess/action as needed
Effectively ideate and act as a thoughtful partner (Corporate level) and lead change to ensure we are the pioneers amongst our competition
Leader in the Region and market; partner on Retail projects and act as an expert to drive awareness on a variety of commercial topics
Leadership & Team development
Communicates a compelling vision and inspires others to deliver results
Build high performing teams through strategic and discerning talent evaluations and planning
Have a strong pulse on the team and lead a culture of performance management
Identify development plans to stimulate growth and curate individual career succession plans
Articulate clarity of purpose and inspire team toward a shared vision; lead through inclusivity to build right culture
Resiliency: maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutions
Demonstrate managerial courage and communication savviness to inspire the team to perform at a high level
Highly skilled in productively managing difficult and complex interpersonal situations
Comfortable standing alone in making difficult decisions along with the discernment to raise key issues for partners to help solve
Anticipate and adapt to changing priorities, risk realigning focus for themselves and leadership team to achieve desired results
Strong and highly developed business acumen to successfully forecast future talent needs to meet Cartier's strategic objectives; act to build these capabilities
Leadership confidence in making the decision on when to demonstrate versus influence and inspire
Elevated leadership presence across the Network and within the region; strong ability to partner with corporate stakeholders and drive or support Network initiatives
Client Centricity
Delivers a distinctive client experience
Proactively initiate, develop, and lead the boutique client development vision
Role model developing and sustaining exceptional client relationships through personal expertise and savoir-fair
Influence and develop teams to create and celebrate innovative memorable moments for our clients and boutique visitors
Drive a culture of client centricity and influence the team to differentiate between a transaction mindset versus a client relationship mindset
Confidence in leading others, participate and collaborate with Maison partners in high visibility events (various HJ events, opening of boutiques, bespoke VIP events)
Master of client discovery; partner with Client Development leaders to bring new ideas and initiatives
Anticipate and pivot to changing client priorities, realigning efforts for themselves and others to achieve desired outcomes
Expert in local prestige market; share best practices around introducing new Prestige relationships across the Maison
Cultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutique
Agilit
Benefits
Vision insurance
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
BOUTIQUE DIRECTOR
CARTIER | KING OF PRUSSIA, PA
Job Mission
The Boutique Director leads and elevates the team to provide exceptional experiences for all clients -achieving or exceeding the boutique's sales goals. The Boutique Director inspires their team and others to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.
