Contract Manager

Responsibilities

• Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
• End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
• Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
• Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
• Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
• Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes
• Key Criteria:
• Experience managing responsive repairs and/or voids contracts within the social housing sector
• Experience in budget management
• Experience in performance reporting and KPI management
• Experience in people management
• Ability to provide evidence of contract performance, service delivery, and operational efficiency
• Workable technical knowledge of social housing repairs, voids, and maintenance
• Full valid driving licence
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
• Apply below or to discuss your application further; contact:
• Joe Monger () If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
• At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

Additional Information

Competitive pay Expression of Interest - Service/Contract Manager (Repairs/Voids) Location: Evesham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. Due to upcoming mobilisation activity, expressions of interest are invited from experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at MEARS GROUP PLC? Share your experience