Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Education Qualifications
High School Diploma or equivalent Preferred
Experience Qualifications
At least 1 year of related customer facing experience, preferably in healthcare. Required
Demonstrated understanding of basic medical terminology Preferred
Call center, patient scheduling and/or physician front-office experience Preferred
Skills and Abilities
Ability to interact successfully with the public.
Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff.
Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.
Physical Demand
Light Physical Demand
Benefits
Health insurance
Additional Information
Employee Type:
PRN Work Shift:
Night - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Services Representative I
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview
The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.
Tidelandshealth · Murrells Inlet, SC