Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner
Perform ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required and serving as a primary contact
Utilize the Service Management System and contract review process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met
Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting and checking equipment to ensure it is in satisfactory working order
Support Sales by assisting with job site surveys, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required
Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and Daikin Applied safety policies and procedures
Provide timely, proactive feedback (positive or negative), in order to reinforce positive results or reduce potential call backs due to similar incidents
Actively participate in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork and developmental suggestions for technician
Keeps current and provides training on all Daikin Applied products concerning installation, operation, maintenance, service and repair
Regular local travel requirements with some overnight travel
Requirements
5+ years related experience with increasing responsibility; or 7+ related experience; or equivalent combination of education and experience
High School Diploma or GED
Technical school with HVAC certificate or equivalent combination of education and experience
Valid Driver's License and acceptable driving record
Rotational Emergency Call Support as required
Required license(s) and/or training card as required by local law district
EPA approved Universal Technician Certification required, as necessary
Work visa sponsorship is not available for this position
Commercial HVAC Industry Experience
Previous experience in mentoring less experienced technicians.
OSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)
Current first aid / CPR card
Benefits
Factory Certified Training, Online Training Courses, or other professional on the job training in the HVAC IndustryThe opportunity to work on all types of commercial equipment and cutting-edge technologies such as Intelligent Equipment, Magnetic Bearing Technology, and VRF TechnologyDaikin Applied provides technicians with company vehicle, laptops, mobile devices, and other technologiesThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestThe opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for allDaikin Applied offers the following benefits for this position, subject to applicable eligibility requirementsMultiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaidDental insuranceVision insurance401(k)Paid time off
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a Service Technician IV . In this role, you will be responsible for diagnosing, repairing, and performing preventative maintenance for commercial and industrial HVAC equipment. The responsibilities will increase based on exposure to tasks, ability to develop troubleshooting skill set, and consistent and accurate completion of assignments. The HVAC equipment you will be servicing includes but is not limited to large and small rooftop units, split systems, chillers, and boilers. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Knoxville, TN. - Onsite
Daikinapplied · Knoxville, TN 37920