CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Responsibilities
You will:
Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
Promote teamwork and quality service within the team and coordination with the other departments
Manage the expenses of the department and prepare the annual departmental operating budget and finance
Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
Attend to and anticipate guests' queries and needs, especially those of VIP guests', and perform the appropriate service recovery when necessary
Review and follow up on guests' feedback and satisfaction scores to improve quality and standards
Ensure smooth check-in and check-out for guests
Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time
Verifying the accuracy of all guests' registration and check-out documents.
Assist to develop pricing strategies and manage apartment allocations to maximize revenue and occupancy
Review activities and brainstorm strategies to improve residents' experiences
Report any damage and maintenance defects to the Engineering Department
Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts
Work with the Finance Department to monitor and follow up on receivables and processing of payables
Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance
Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance
Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged
Coordinate with Reservations and Sales Team on corporate clients and group bookings
Assume other responsibilities as designated by the Front Office Manager
Job Requirements
You have:
At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role
Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.
Service-oriented
Supervisory or Managerial skills
A Team Player
Passion for coaching and guiding.
Passion in learning a variety of tasks, including handling paperwork and managing a team
Willingness to perform shifts.
Benefits
Flexible benefits with comprehensive medical coverage for self and familyTraining and development opportunitiesSubsidised rates at Ascott serviced residences-Strong advocate of staff volunteerismWellness programmesClosing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.Flexible schedule
Capitaland · Central Singapore, Singapore