High School Diploma, GED or equivalent certification
At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
Bachelor's Degree or military experience
5+ years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
1+ year of experience supporting multi-property or portfolio environments
1+ year of experience onboarding new hotel partners or managing connectivity integrations
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates h
Benefits
Health insurance
Additional Information
Sr. Associate, Business Development - Hotel Connectivity Account Manager
The Connectivity Account Manager role will own a portfolio of hotel connectivity partners, serving as the primary point of contact for both their technical health and commercial strategy. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts. The remaining time is dedicated to strategic account management, where you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.
Key Responsibilities: Integration, Monitoring & Troubleshooting
Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features.
Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success.
Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues.
Build and maintain dashboards and alerts to detect issues early and reduce time to resolution.
Key Responsibilities: Strategic Account Management & Commercial Growth
Own a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy.
Identify opportunities within your portfolio, driving content quality improvements.
Own and maintain a connectivity feature roadmap, translating partner pain points into clear product requirements.
The ideal candidate will have:
Strong technical knowledge of hotel supply partners' APIs and connectivity protocols
Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations
Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially CRS's and other direct connections
Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly
Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders
Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies
Exceptional ability to grasp, manage, and articulate complex systems
Excellent written and verbal communication skills in English
A creative and detail-oriented approach to problem-solving
Strong time management and prioritization abilities
Excellent judgment and the confidence to make important trade-offs under pressure
Analytical mindset with the ability to build and interpret dashboards; proficiency in SQL and visualization tools is required
Ability to navigate technical conversations confidently and translate complex considerations between technical and business teams
Strong commercial instincts with experience identifying growth opportunities and influencing product roadmaps
Capital One · Mclean, VA