Supervisor, Special Loans & Products

About the role

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Special Loans & Products at Valon Valon's Special Loan & Products team is responsible for managing core business processes for SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests. We are a team of creative individuals who approach servicing challenges with an innovative mindset. We aim to help homeowners resolve special servicing needs while providing a first-class experience with Valon, all from behind the scenes. As a Supervisor, Special Loans & Products, you will be responsible for managing the day-to-day operational aspects of the Special Products team to ensure processes are completed within compliance, department SLA, and provide outstanding service to our clients and borrowers. You will partner with the Special Products Department Manager to document procedures, identify process gaps, and provide domain knowledge and expertise.