Technical Support Engineer

About the role

As our Technical Support Engineer in the US, you'll be the first support team member on the ground in the region - working closely with our UK-based support team and our Austin-based Solutions Architect and Project Manager to ensure our US customers receive the highest level of service. This is a role with real variety. Day to day, you'll own technical support across email and live chat, troubleshoot complex product issues, and act as the bridge between our customers and our development team. You'll also have the opportunity to support customers through configuration, data uploads, and UAT during their pre-launch period - getting hands-on with the product at a deeper level and helping customers go live successfully. Being first in a region means you'll shape how support runs here. That's genuinely exciting if you're someone who wants to build, not just execute - and who's energised by the autonomy that comes with owning something from the ground up. You'll be working across time zones with a UK team that's invested in your success, alongside Austin-based colleagues in our go-to-market team, with real visibility into the product and the customer base.