Deliver timely, accurate, and high‑quality support across all client service channels.
Ensure a consistent service experience across regions and time zones.
Build strong platform fluency to confidently support, guide, and educate users.
Help clients optimise their workflows and usage of NewCo's tools and protocols.
Maintain clear ownership and accountability for all client requests through resolution.
Trade Support & Cross‑Functional Coordination
Monitor trade progression and escalate technical or operational issues as required.
Partner closely with Sales, Product, Operations, and Compliance to resolve complex client issues.
Participate in readiness checks for platform releases, enhancements, and maintenance.
Validate new functionality from a client‑usage perspective and identify workflow impacts.
Deliver UAT demonstrations and training for sales teams and clients.
Capture structured client feedback and contribute insights to product roadmap discussions.
Client Onboarding, Connectivity & Permissions
Support the onboarding of new clients and traders in partnership with internal teams.
Coordinate connectivity setup, dealer feeds, and data entitlements.
Ensure permissions, configurations, and access frameworks align with client requirements and internal controls.
Act as a point of continuity between onboarding, day to day usage, and ongoing client support.
Governance, Reporting & Continuous Improvement
Maintain accurate client records and operational documentation.
Contribute to KPI tracking and identify trends to improve service delivery and processes.
Use data and analytics tools to surface notable client activity and support proactive engagement.
Create and maintain support materials, process documentation, and operational runbooks.
Experience / Competences
Essential
1-3 years' experience in client services, operations, trading support, or financial services.
Demonstrated ability to exercise sound judgment and work independently in managing client relationships and operational priorities
Must possess an aptitude for technology and be comfortable using multiple systems
A strong int
Benefits
Vision insurance
Additional Information
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
About Liquidnet
Liquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world's investors with the world's investments.
About Our New Venture
TP ICAP is bringing together Neptune's extensive proprietary data network with Liquidnet's electronic credit trading platform, creating a unique, full service, global Dealer-to-Client ("D2C") credit business. Our new company will a next‑generation institutional trading platform designed to set the standard for trusted execution in fixed income.
We combine:
Neptune - the market's most credible dealer‑sourced pre‑trade data set, with 34 tier‑one banks contributing real axes and inventory, and
Liquidnet - a proven institutional execution venue with over 740 buy‑side firms connected globally.
By integrating dealer intent with discreet, institutional execution protocols, our platform delivers protected transparency: allowing genuine counterparties to find each other efficiently without information leakage. We are purpose‑built for meaningful trades, not volume for volume's sake - offering an alternative to signal‑driven, fragmented liquidity models prevalent across other electronic venues.
Role Overview
The Client Services Analyst sits at the center of the NewCo client experience, serving as the primary operational interface for institutional clients, sales teams, and internal stakeholders.
This role owns the end‑to‑end handling of client inquiries and operational requests - from initial triage through resolution or escalation - ensuring strong governance, clear documentation, and a consistently high‑quality client experience. While not an engineering role, it requires deep platform understanding, sound judgment, and close coordination across Sales, Product, Operations, and Compliance.
Tp · NY