Actively provide continued investigative support to claims examiners
Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions
Requirements
Schedule:
Friday - 08:00am to 19:00pm
Saturday - 08:00am to 18:00pm
Sunday - 08:00am to 18:00pm
Monday - 08:00am to 19:00pm
High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Customer Service, or related field
Experience in a call center, particularly within the Insurance industry
Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
Knowledge of problem reporting and escalation practices
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to maintain composure under pressure
Ability to adapt to a dynamic work environment and shifting priorities and directives
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to work with a variety of individu
Benefits
Vision insurance
Additional Information
Job Title:
Casualty Claims Intake Representative I
Department:
Insurance
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under general supervision, this position is responsible for the recording and triage process of all safety-related events pertaining to Casualty, Workers' Compensation, and Final Mile. The role serves as the initial point of contact for all parties involved in an event, gathering and verifying claim details, initiating appropriate actions, and ensuring accurate documentation in alignment with company policies and regulatory requirements. The incumbent supports timely claim resolution, collaborates with internal and external stakeholders, and contributes to risk mitigation efforts through early identification of claims potential exposure.
Job Description:
Jbhunt · Lowell, AR - Jb Hunt Corporate E